This Privacy Policy explains how Crochet Studio collects, uses and protects information when you browse our website, contact us or place an order.
Information we collect
Contact and delivery details you provide during checkout or an enquiry.
Order details, product preferences and customisation instructions.
Payment status and transaction references provided by our payment partners. We do not store complete card details.
Basic website usage information collected through cookies and analytics tools.
How we use information
We use information to process orders, arrange delivery, respond to enquiries, provide customer support, improve the website, prevent fraud and meet legal obligations.
Sharing of information
We share only the information necessary with service providers such as payment processors, delivery partners, website hosting providers and analytics services. We do not sell personal information.
Cookies
The website may use essential, preference and analytics cookies. Browser settings can be used to control non-essential cookies, although some site functions may be affected.
Data retention and security
Information is retained only as long as reasonably required for orders, customer service, accounting and legal compliance. Reasonable safeguards are used, but no online system can be guaranteed completely secure.
Your choices
You may ask us to correct or delete eligible personal information, subject to legal and record-keeping requirements.
