Privacy Policy
This Privacy Policy explains how Crochet Studio collects, uses and protects information when you browse our website, contact us or place an order.
Information we collect
- Contact and delivery details you provide during checkout or an enquiry.
- Order details, product preferences and customisation instructions.
- Payment status and transaction references provided by our payment partners. We do not store complete card details.
- Basic website usage information collected through cookies and analytics tools.
How we use information
We use information to process orders, arrange delivery, respond to enquiries, provide customer support, improve the website, prevent fraud and meet legal obligations.
Sharing of information
We share only the information necessary with service providers such as payment processors, delivery partners, website hosting providers and analytics services. We do not sell personal information.
Cookies
The website may use essential, preference and analytics cookies. Browser settings can be used to control non-essential cookies, although some site functions may be affected.
Data retention and security
Information is retained only as long as reasonably required for orders, customer service, accounting and legal compliance. Reasonable safeguards are used, but no online system can be guaranteed completely secure.
Your choices
You may ask us to correct or delete eligible personal information, subject to legal and record-keeping requirements.
Contact
For privacy questions, contact Crochet Studio on WhatsApp.
Last updated: 21 August 2026.
Who else handles your information
Everything below is what can be established from the running site. Rows marked to be confirmed are being established with the owner and will be named here rather than guessed at.
| Who | What for | What reaches them | Where |
|---|---|---|---|
| WooCommerce on crochetstudio.in (WordPress) | Holds the catalogue, the bag and the order record. Every product page is read from it. | Name, email, phone, delivery address, order contents and order notes. | Determined by the WordPress host — to be confirmed by the owner. |
| Razorpay | Takes the payment. Checkout hands the browser to Razorpay's own secure page. | Order amount, contact details and payment instrument data entered on Razorpay's page. | India |
| WhatsApp (Meta) | Custom and bulk enquiries, and order updates. The customer starts every conversation. | Whatever the customer chooses to send: name, phone, email, PIN code, brief, reference photo. | Global |
| Instagram (Meta) | Linked from the footer. No embed, feed or pixel is loaded by this site. | None by this site. | Global |
| Hosting for this website to be confirmed | Serves these pages and stores the order records. | Request logs, which include IP address. | To be confirmed |
| Courier or logistics aggregator to be confirmed | Delivers the parcel. | Recipient name, address, phone. | India |
| Analytics, email or error monitoring to be confirmed | None is loaded by this website today. Listed so the answer is on the record. | None by this site. | — |
What this website stores in your browser
There is no analytics, advertising or tracking on this site, so there is nothing to ask you to consent to and no banner to dismiss. This is the complete list.
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WooCommerce session cookies (wp_woocommerce_session_…, woocommerce_items_in_cart, woocommerce_cart_hash) · Cookies
Identify your bag to WooCommerce so it survives a page reload. Strictly necessary.
Kept: Up to 2 days, or until the bag is emptied.
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crochetstudio:saved · Local storage
The pieces you have saved. Never leaves your browser and is not sent to us.
Kept: Until you clear it — there is a button to do that on the saved page.
Correcting or deleting your information
Checkout here is a guest checkout: no account is created, and there is no login to delete. To have an order or enquiry corrected or erased — subject to the invoices we are required to keep — ask through the contact and grievance channel. We aim to acknowledge within 7 working days.