Terms & Conditions

These terms apply when you use crochetstudio.in or buy from Crochet Studio. By placing an order you agree to them, together with our Shipping & Delivery, Returns, Refunds & Cancellations and Privacy Policy.

1. Who we are

Crochet Studio makes crochet clothing, flowers, bags, accessories and gifts by hand in India and sells them through this website. When these terms say “we” or “us”, they mean the business below.

2. Using this website

• You must be 18 or older to place an order, or place it with a parent or guardian’s involvement.
• Use the site lawfully. Do not try to disrupt it, gain access to the systems behind it, or copy its content in bulk.
• We may change, pause or withdraw any page, piece or offer on the site.

3. Handmade pieces

• Every piece is made by hand, so small differences in colour, texture, size and stitch from the photograph are part of the piece, not a defect. Colours also look different from one screen to another.
• Before ordering clothing, read the size guide. For a made-to-measure piece, send us your measurements first.
• Follow the care guide. Damage caused by machine washing, wringing, bleach or heat is not a fault in the piece.

4. Prices and payment

• Prices are in Indian rupees (₹). The total you pay — the pieces, shipping (₹150 flat, anywhere in India) and any applicable taxes — is shown at checkout before you pay.
• A piece marked Price on request is made to order. We tell you its price and timeline on WhatsApp, and nothing is made or charged until you agree.
• Payment is taken online through Razorpay, on Razorpay’s own secure page, by the methods it offers there (such as UPI, cards, net banking and wallets). We never see or store your full card details. Cash on delivery is not offered.
• If money leaves your account but your order is not confirmed, send us the payment reference and we will either confirm the order or make sure the amount is refunded.

5. Orders

• An order is accepted subject to availability, confirmation of payment and our ability to make the piece in the time stated.
• We may correct an obvious error in a price or description before accepting an order. If we cannot fulfil an order you have paid for, we tell you and refund the full amount to your original payment method.

6. Dispatch and delivery

• Please allow 5–7 days from your order for the piece to be prepared and dispatched. Custom and bulk orders have their own timeline, agreed with you before work starts.
• Shipping is ₹150 flat, anywhere in India. We deliver within India only. How long a parcel takes once dispatched depends on the courier and your location.
• The full policy is on Shipping & Delivery.

7. Cancellations, returns and refunds

• Cancelling: you can cancel an order any time before it is dispatched. Message us with your order number and the full amount is refunded within 7–10 days. Once dispatched, the return rules below apply.
• Returning: a piece can be returned within 3 days of delivery. Message us with your order details before sending anything back. Return postage is paid by you, and may be deducted from the refund where applicable.
• Damaged or not as described: message us within 3 days of delivery with your order number and a photograph.
• Refunds are issued within 7–10 days of the returned piece reaching us and being inspected. They go back to your original payment method through Razorpay; once issued, your bank usually takes 5–7 working days to show the money.
• Custom and bulk orders are made for you, so they are not eligible for return or refund.

The full policy is on Returns, Refunds & Cancellations.

8. Custom and bulk orders

• The design, colours, size, price, timeline and how you pay are agreed with you on WhatsApp before any work starts.
• If you send us a design, logo or reference image, you confirm you have the right to use it and to ask us to make it.

9. Our designs and content

The photographs, writing, designs, logo and code of this website belong to Crochet Studio or are used with permission. Please do not copy them for commercial use without our written permission. Buying a piece gives you the piece, not the right to reproduce its design.

10. Our responsibility to you

• For any order, our total liability is limited to the amount you paid for it, except where the law does not allow liability to be limited.
• We are not responsible for delays or failures caused by events outside our reasonable control, such as courier disruption, natural events, strikes or network outages.
• Nothing in these terms takes away your rights under the Consumer Protection Act, 2019.

11. Your information

What we collect when you order or enquire, who else handles it and how to have it corrected or deleted is set out in the Privacy Policy.

12. Complaints and grievances

Tell us first — most problems are sorted in one conversation on WhatsApp. For a formal complaint, write to the grievance officer named in section 1. We acknowledge a complaint within 48 hours and resolve it within one month of receiving it, as the Consumer Protection (E-Commerce) Rules, 2020 require. You can also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.

13. Governing law

These terms are governed by the laws of India. Subject to your right to approach a Consumer Commission, the courts where our registered office is located have jurisdiction over any dispute about them.

14. Changes to these terms

We may update these terms. The date at the top shows when they last changed, and the version on this page when you placed an order is the one that applies to it.